Privacy policy

At Evervent pvt. ltd., we prioritize the privacy and security of your data. This privacy policy explains how we collect, store, process, and protect your personal information when you use our cloud-based SaaS services. By accessing or using our services, you consent to the collection and use of your data as described in this policy. We may update this policy periodically, and any changes will be communicated to you through the appropriate channels.

1) Definitions

In this privacy policy, the following terms shall have the meanings specified unless otherwise stated:

• Company, "we", "us", or "our" refers to Evervent pvt. ltd., the provider of the SaaS services described in this policy.
• SaaS platform refers to the cloud-based software services provided by Evervent pvt. ltd. This includes access to our applications, tools, and systems via the internet.
• User data refers to any data submitted by you or your employees/users while using the SaaS platform, including personal information, company data, preferences, and service usage data.
• Personal data refers to any information that can identify an individual, such as name, email address, phone number, job title, etc.
• Sensitive data includes any personal information that requires higher protection under applicable data protection laws, such as health records, financial data, etc.
• Subscription refers to your access to Evervent pvt. ltd.'s SaaS services under the terms of your subscription agreement.
• Third-party service providers refers to external vendors or partners who assist in the operation of our services (e.g., hosting providers, payment processors).

While Evervent pvt. ltd. takes every effort to ensure the accuracy and security of the data collected, we are not liable for actions or events beyond our control, such as issues arising from third-party service providers or unauthorized access resulting from user actions.

2) Data collection

Evervent pvt. ltd. collects data in the course of providing its cloud-based SaaS platform to users. The types of data collected depend on the specific services you use, including but not limited to:

• Account information: Details such as your name, email address, company name, and payment information when you register for our services or subscription.
• User content: Any data you or your employees/users upload, submit, or generate while using the SaaS platform (such as documents, form entries, reports, etc.).
• Usage data: Data about how you and your team use our platform, including interaction patterns, features accessed, and other activities conducted on the SaaS platform.
• Device and browser information: Details such as IP addresses, browser types, and device identifiers to optimize your experience and ensure compatibility with the SaaS platform.

• Payment data: When subscribing to our service, payment information such as credit card details and billing addresses may be collected via secure payment gateways. This data is essential for providing our services, improving user experience, and ensuring the security of the SaaS platform.

Evervent pvt. ltd. strives to collect accurate data to deliver the best possible service. However, we cannot accept liability for any consequences that result from incorrect or incomplete data provided by users.

3) Use of data

The data collected is used primarily to operate, maintain, and improve the Evervent pvt. ltd. SaaS platform. Specifically, the data is used for the following purposes:

• Service delivery: To provide, maintain, and enhance the functionality of the SaaS platform according to your subscription plan.
• User support: To assist with customer support requests, address issues, and improve service response times.
• Account management: To administer your account, process subscription payments, and manage billing or renewal.
• Platform optimization: To analyze usage patterns and behavior in order to improve the platform's performance and user interface.
• Security and compliance: To monitor activity on the platform to ensure security, prevent fraud, and comply with legal obligations.
• Communication: To inform you of any updates, feature changes, promotions, and technical support matters related to the SaaS platform.

While we are committed to utilizing your data to provide high-quality service, Evervent pvt. ltd. cannot assume responsibility for any issues arising from service interruptions or third-party data processing errors.

4) Data retention and access

• Retention:We will retain your data only for as long as necessary to fulfill the purposes described in this privacy policy, or as long as your subscription remains active. Upon the termination of your subscription, we will retain your data in accordance with legal or regulatory requirements, and then securely delete or anonymize it.
• Access control: As a SaaS provider, we implement strict access controls to ensure that only authorized individuals (such as your employees or designated users) can access the data stored in your account. You are responsible for ensuring that only authorized users can access the platform under your account.

Evervent pvt. ltd. retains your data only for as long as necessary for service delivery. However, we cannot be held responsible for data loss or issues resulting from the deletion or transfer of data due to external circumstances or actions outside our control.

5) Data sharing and disclosure

Evervent pvt. ltd. will not sell, rent, or lease your data to third parties. However, we may share data in the following instances:

• Service providers: We may engage third-party vendors or service providers to support our platform's operation (such as cloud hosting, payment processing, and customer support). These third parties will only have access to the data necessary for them to perform their services, and we require them to comply with privacy and security obligations.
• Legal compliance: We may disclose your information if required to do so by law, to comply with legal processes, or to respond to claims or regulatory inquiries.
• Business transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. You will be notified in the event that your data is transferred or subject to different privacy terms.

Evervent pvt. ltd. shares data only with trusted partners to enhance service quality. We strive to ensure all third-party vendors comply with privacy and security standards, but cannot guarantee complete immunity from issues that arise due to third-party actions.

6) Data security

We implement a range of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption:ll sensitive data is encrypted in transit and at rest using industry-standard encryption protocols.
• Access control: Role-based access control (RBAC) is implemented to ensure that only authorized users can access specific data.
• Regular audits: We conduct regular security audits and vulnerability assessments to ensure that our platform is secure against potential threats.

Evervent pvt. ltd. implements robust security measures to safeguard your data. However, as with any digital service, we cannot guarantee absolute security and are not liable for unforeseen security breaches caused by external threats or unauthorized access.

7) Cookies and tracking technologies

Our SaaS platform may use cookies and similar tracking technologies to improve user experience and collect analytical data. These tools allow us to:

• Enhance performance: Cookies help remember your login credentials and preferences across sessions.
• Usage analytics: We use cookies to gather anonymous usage data, which helps us improve the platform's functionality and usability.
• Targeted marketing: Cookies may also be used to provide personalized content or advertisements. You can control your cookie preferences through your browser settings, but disabling cookies may impact your ability to use certain features of the platform.

Evervent pvt. ltd. is not responsible for third-party cookies or tracking technologies that may be used on external websites or platforms linked to our services.

8) Data access and correction

You have the right to access the personal data we hold about you and request corrections or updates. If you believe that any of the data we hold is inaccurate or incomplete, please contact us at query@evervent.in. We will verify your identity before proceeding with any corrections or deletions.

Evervent pvt. ltd. is not liable for errors or delays in data corrections that may arise due to incomplete or incorrect requests provided by users.

9) Account deletion

If you wish to terminate your subscription or delete your account, you may do so by contacting our support team at query@evervent.in. Once your account is deleted, we will securely remove all personal data in accordance with our data retention policy, unless retention is required for legal reasons.

Once your account is deleted, Evervent pvt. ltd. is not responsible for any data loss or unavailability, and we disclaim any liability for damages arising from the deletion of your account.

10) Changes to this privacy policy

We reserve the right to update or modify this privacy policy from time to time to reflect changes in our practices, legal obligations, or the way we operate our SaaS platform. Any updates will be posted on this page, and the revised policy will apply to all data collected after the revision date.

Evervent pvt. ltd. is not responsible for any confusion or issues that arise due to the changes in this privacy policy. We encourage you to review the policy periodically.

By using Evervent pvt. ltd.'s SaaS platform, you agree to the collection, use, and transfer of your data as described in this privacy policy. If you have any questions about this policy or our data practices, please contact us at query@evervent.in.